The client is based at Agartala, Tripura runs an online grocery supermarket where the essential items of the popular FMCG brands are sold.
Delivering the best products at the best prices and customer satisfaction are the core values of the business.
People are damn busier these days. They don’t want to waste the leisure time going to nearby stores or malls to buy groceries. Instead, they like to order things online. That’s why a great degree of fall in the people coming to the supermarket is observed gradually. This need is realized by the client and he wanted an online grocery supermarket solution to step in with the online grocery trend.
The client approached the Nectarbits team to build an online grocery supermarket that enables users to request grocery deliveries in real-time. Livesy solution helps the people to browse, search, order, and get the groceries delivered at the doorstep from the comfort of the couch. The solution provides more than 500 FMCG products of 50 popular brands at the best price. Several payment options enable secure and fast checkout and get the product delivered on the next day of the ordering.
The users can register and log in using the phone number and social credentials. All the account related details can be accessed from the main menu.
The users can add several addresses in the address book to specify the places where the order to be delivered instantly. The address can be added, edited, or deleted anytime.
The products are categorized and sub-categorized for easy navigation.
The products selected can be added to the cart and ordered immediately after address and delivery time-slots selection.
The users can track the delivery agent location in the real-time to ensure the right order is delivered to the right user in the minimum time.
The users can converse with customer support through email or by calling at the phone number to get the needed assistance.
The flexible and secure payment options such as credit cards, debit cards, internet banking, UPI, and cash on delivery make the payment easier and faster.
The notifications are sent to the users at the time of different activities such as order placed, order confirmed, order shipped, and pretty more to keep the user stay updated regarding the order status. The notifications can be turned on or off by the users depending on their preferences.
The users provide feedback regarding the products and services they have received, which are later posted on the website.
When the user is not satisfied with the product, they are allowed to return the products.
The order in shipment status can be canceled by the user anytime and no charges are deducted against the same.
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They have the eagerness to develop the project which suffices the expectations of the clients. Their priority is to make the project successful rather than earning money.
Their rate of reaction on any issue that arose was commendable. They used to quickly take steps to sort out anything that went wrong. Also, they provide quality services at affordable prices
The comfort level is what matters the most when you are outsourcing a project and that was really good at Nectarbits. They make you feel as a part of their own team. They will go that extra mile also, if required.
I think their overall performance is remarkable and they have very effective communication skills.