Let’s take an oath today: Any request that lands on your page shall not go unnoticed.
There will be a lot of people visiting your website, asking you questions, wanting services, and maybe, just maybe, leaving unsatisfied.
This could harm your business more than you imagine.
Did you know that the average wait time for a live chat is only 3 minutes?
It may become difficult to accommodate a lot of requests as the wait time gradually decreases. We don’t have enough time.
You might have observed that the potential that messaging apps hold will require you to build a chat app that can help your customers clear their queries quickly and easily so that they can make a purchase and continue their day.
Wasting time is a complete no, no.
If you’re not convinced as to why you need a live chat option on your website, then here are 7 reasons.
1. Easy Life for Customers
Let’s say you’re a customer, browsing through a website and need some information. You’re in a hurry and you want an immediate response. What do you do?
Look for the live chat option, of course!
One of the most important features that a website for a consumer, like you, would be to have a person respond within seconds to a query brought up by the consumer.
Live chat is super convenient and gives you the freedom to multitask as you shop.
One of the best services that you can provide your online client base is an impeccable browsing and shopping experience.
If you don’t know how to create realtime chat application in Android but are in need of one, then NectarBits has got your back! Talk to us.
2. Visitors’ Behavior
There must have been times where you must have stopped for a second and thought what your consumers might be thinking about the product and services that you provide.
What do you lean back to?
Why, live chat, of course! This way you can have a direct connection with the consumers and understand their thought process, the concerns that they might have, and their requirements.
The result would be an improvement in your products and services, which will increase the retention rate.
3. Increased Efficiency and Lessened Costs
You might have an Android messenger app maker design your live chat application to increase your efficiency. How does this happen, you ask? Well, since you’re working with chats, your representative will be able to handle multiple queries at the same time. With shorter waiting periods, your customers are sure to be satisfied with your services.
Not just that, when you use chats to solve queries, you can employ a smaller group of representatives to deal with the customer’s issues.
4. Staying in the Competition
With the addition of chatting apps, you will be able to keep up with all the competition you have in the market.
The transition won’t be easy; you will have to make a list of a bunch of things to do and see to it that it is followed through till the end.
The reps you’re putting up for the job need to be trained well enough to handle whatever the customers throw at them. That being said, troubleshooting isn’t enough. Your reps should be able to increase sales as well.
Even when it’s a live chat, there are chances that the customers feel like they’re talking to a bot. Now, this won’t deliver the desired outcome for you. Instead of having your reps answer with pre-written scripts, you want them to add their own personality to the chat to enhance the user experience.
High traffic times require a lot of attention and quick response. You must study analytics to provide the said service. You don’t need to know how to create a realtime chat application in Android, just how to use it to your benefit.
5. The Right Time
Live chats give you an advantage because, now, you are in the right place at the right time. You would run into customers who might be sales-ready, but with a hint of doubt in their mind. This is when a live chat comes handy and converts these kinds of people into leads. Let your chatbot box pop up, and wait patiently for the customer to get in touch with you. Once you start engaging when it matters the most, you will be able to convert leads like never before.
6. Increased Sales
Do you know what you can compare a chat app built by an Android messenger app maker to? Your live chat app on your website will act as a floor rep when you go shop at a store. When people get to talk to someone, it helps them shop. You will see a decrease in bounce rates, more fuller carts, and a complete checkout.
7. Stronger Relationships
There’s a certain type of charm when a person responds via chat. The personal touch makes customers believe that they will get better services from you. What you must take into consideration here is that no matter how well you’ve created an automated response, it couldn’t have been sufficient for certain circumstances. Customers want expert advice, not “we’re sorry to hear that.”
8. Digital Payment
In the future, you will see a change in how we make payments. It has a lot to do with the idea of how to create a chat application like WhatsApp in Android because it is these new applications that will enable digital payment through messaging apps. Sending and receiving money will become as easy as sending out an SMS.
These reasons are just the beginning of what live chat can do for your business.
Communication is evolving, so should you.
If you want a chat application developed, NectarBits is here for you.
Now, these were only the benefits that you get from your customers. What if live chat apps could help your business internally?
Let’s take a look at the scope of work messaging apps as well.
1. Managing Tasks
Okay, it’s not as simple as it sounds. Features like to-do lists, one-time tasks, progress sheets, etc. will be added to the custom build chat app. Team members are able to keep track of tasks and assign more depending on the information available on the app. Things become easier when you can track the overall progress with just one app.
2. Increase in Productivity
When messages are sent and received in an instant, every task becomes streamlined. When employees are able to manage their time efficiently, knowing where their team members stand, their productivity increases.
3. Auto Reporting
Companies who have seen large amounts of success in a short period are aware of the present and history of their performances. Their goals are clear, and they have a well-written path they have followed to become significant. Without knowing how to create a realtime chat application in Android, you can just decide to be a user and reap the benefits of it. Being able to automatically record the individual and team performance to generate the necessary numbers for the same will help you, as a business owner, in making smarter decisions.
4. Real-Time Communication
Constantly checking emails is a waste of time. It’s a distraction for most of us. So we end up not checking emails until we’ve completed a certain task. This could lead to crucial information being missed. It would be safe to say that such a thing would not happen with a chat app. Remote teams could stay connected at all times and get information conveyed instantly.
5. Sharing and Storing Files
How to create a realtime chat application in Android is an entirely different story, which you don’t need to get into. What you need to know, though, is how a chat app can make sharing and storing important files easy. These files would be stored in the cloud and will be accessible from within the app. And if you’re worried about who would gain access to these files, don’t. Such features shall come inbuilt.
6. No Meetings
There won’t be a need to meet people anymore, saving a lot of time. Communications can become simplified, and employees do not need to schedule meetings and waste their productive office time.
So there you have it.
An android messenger app maker can help you boost your business in so many ways.
You want to stay ahead in the competition, don’t know. When you have a clear way to do so, why not embrace its benefits? The increasing popularity of live chat apps, at least, should be able to drive you towards the tech.
NectarBits is a new generation mobile application development company that builds custom software increasing user engagement and the number of downloads. We provide round the clock support for our international clients and ensure that all our projects are completed on time. At NectarBits, we maintain the standard of work, by doing so with passion. Come talk to our experts today!